MONTCLAIR – Frequently Asked Questions (FAQs)
1. Orders & Payments
Q: How can I place an order?
A: Simply select your desired items, add them to your shopping bag, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay.
Q: Will I receive an order confirmation?
A: Yes, you will receive a confirmation email immediately after placing your order.
2. Shipping & Delivery
Q: Do you offer free delivery?
A: Yes, we provide free standard delivery across the United Kingdom with no minimum spend.
Q: How long will delivery take?
A: Standard delivery takes 2–5 working days. Express delivery options are available at checkout.
Q: Which couriers do you use?
A: We partner with trusted couriers such as Royal Mail, DPD and Hermes.
3. Returns & Refunds
Q: What is your return policy?
A: We offer free returns within 30 days of receiving your order. Items must be unused, unworn, and in original condition.
Q: How do I return an item?
A: Contact our Customer Care team at support@montclair.co.uk with your order number to receive a prepaid return label.
Q: How long will it take to receive my refund?
A: Refunds are processed within 5–7 working days after the item is received and inspected.
4. Products & Sizing
Q: Are your sizes true to fit?
A: Yes, our sizing follows standard UK measurements. Each product page also includes a size guide for reference.
Q: Will you restock sold-out items?
A: Selected items may be restocked. We recommend signing up for our newsletter to be notified of restocks and new arrivals.
Q: Are Montclair products exclusive?
A: Yes, our collections are designed to reflect timeless Old Money elegance with carefully curated styles not found elsewhere.
5. Customer Support
Q: How can I contact you?
A: You can reach us at support@montclair.co.uk. We aim to respond within 24 hours on working days.
Q: Do you have physical stores?
A: Montclair currently operates exclusively online, delivering across the UK with free shipping.
Q: How can I stay updated with Montclair?
A: Subscribe to our newsletter and follow us on Instagram and Facebook for the latest news, collections and style inspiration.